CONSUMER SERVICE PROGRAMS

The best Customer Service programs exceed expectations by covering the basics, then going the extra mile to anticipate needs. As employers improve customer satisfaction, employee loyalty increases. Talk to us about how we can help increase your Customer Satisfaction Index.

Program Content

Purpose

The introduction emphasizes that teamwork is essential for achieving great customer service that keeps customers coming back.

Basics

Great customer service begins with the basic minimum requirements of making eye contact, smiling, greeting, and thanking every customer.

Engagment

Success means going beyond the basics to the next level by engaging customers to exceed their expectations with an emotional connection that helps anticipate needs.

Reinforcement

The art and discipline of connecting with customers is presented in an interactive format with responses that reinforce or correct each answer.

Winning

In the eyes of the customer the employee is the company and their satisfaction results in higher sales, increased hours, greater job satisfaction and security!